If you're expecting a transaction but the assets haven't appeared in Ready X, there are a few things to check.
Check the destination address
Make sure the sender used your correct Ready X account address.
To find your address:
- Open Ready X.
- Select Fund.
- Select From another Starknet wallet.
- Copy your account address and compare it with the destination address used for the transaction.
You can also search your account address or transaction hash on Starkscan to check whether the transaction was completed on Starknet.
Important: Aptos and Sui addresses have the same format as Starknet addresses, but these networks are not supported by Ready X. Do not send assets to your Ready X address using Aptos or Sui. Assets sent on these networks will be permanently lost.
Check that the transaction was sent on Starknet
Ready X supports Starknet.
If the sender used another network without bridging the assets to Starknet, the transaction will not appear in your Ready X account.
If your assets are on another network, use Fund > From another chain (Transfer from any wallet or exchange) to bridge them to Starknet.
Check the token
Make sure the asset sent is supported on Starknet.
If the transaction appears on Starkscan but the token isn't visible in Ready X, it may be a token display or syncing issue rather than a missing transaction.
The transaction may still be processing
Blockchain transactions are not always completed immediately.
Check the transaction hash on Starkscan to see its current status. During periods of high network activity, transactions may take longer than usual to complete.
The transaction involved a bridge
Bridging transactions usually take longer than regular Starknet transactions and may take several hours depending on the bridge and source network.
Check the transaction status with the bridge provider you used.
If the bridge shows the transfer as completed but the assets still haven't arrived, contact Ready Support at help@ready.co and include:
- Your Ready X account address.
- The transaction hash.
- The bridge or service you used.
- The asset you were expecting.
Still can't find the transaction?
Contact Ready Support at help@ready.co and include your Ready X account address and the transaction hash, if available. We'll help you investigate what happened.