If your wallet is not showing your balance or other data correctly, it is likely a syncing issue affecting only the app interface, not the actual state of your assets on the blockchain.
Your assets remain safe and unaffected.
Please do not uninstall and recover your wallet before trying these steps.
Scenarios where data may not be syncing correctly
- A transaction shows as In progress for too long
- A transaction is completed, but new assets are not appearing
- A token appears as Unnamed
- Token prices or other details are missing
How to verify your assets are safe
You can verify the real state of your wallet directly on the blockchain.
Step 1: Verify your wallet's balance
Use a blockchain explorer (starkscan.co for Starknet)
You only need your Ready Wallet address.
You can find it in the app by going to Assets > Fund > View your wallet address.
Step 2: Sync your wallet with the blockchain
- Make sure you have your seed phrase backed up
- Go to Settings > Developer settings > Clear local storage
If the steps above do not fix the issue, please contact wallethelp@ready.co before reinstalling or recovering your wallet.